How Do I File a Cargo Claim for Protected Shipments?

Modified on Mon, 2 Jun at 1:27 PM

Filing a claim for UPS^® Forwarding Hub Transactional Cargo Protection, Powered by InsureShield^® Shipping Insurance is simple and straightforward. Just follow the steps below to submit your claim.

How to Submit a Claim

Step 1: Start Your Claim

Visit the claims portal: https://online.upscapital.com/ups-supply-chain-solutions.
Enter your "Bill of Lading (BOL) number" and "email address".
Check the reCAPTCHA box, accept the Terms, click "Get Started."
Check your email for the verification code.
Enter Verification code into claims portal.

Step 2: Confirm Shipment Details

Indicate the type of issue: lost package, damaged contents, or missing contents.
Describe the merchandise and package contents.
Enter the value of the goods and shipping charges.

Step 3: Tell Us What Happened

Upload any relevant documents, such as invoices, receipts, or bills of sale.
If applicable, include photos or videos of damaged items and their packaging to support your claim.

Step 4: Add Payment Recipient Information

Specify your preferred payment method for receiving reimbursement.
Confirm or update the contact information for the person the claims adjuster should contact for questions.

Note: Changing the contact information will not affect the designated payment recipient.

Step 6: Review & Submit Your Claim

Review the claim summary, including shipping details, the incident description, payment recipient, and contact information.
Once all details are confirmed, click "Submit."
Save your claim number for reference, as an adjuster will begin reviewing your claim shortly.

That’s it! Rest easy knowing your shipment was protected with comprehensive coverage.

Learn More

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Disclaimer: This claims process applies only to shipments booked in the UPS^® Forwarding Hub. For shipments booked outside of the UPS Forwarding Hub, please use this form.