How Do I File an Insured Cargo Claim?

Filing a claim for UPS SCS Cargo Insurance is simple and straightforward. Just follow the steps below to submit your claim.

How to Submit a Claim

Step 1: Start Your Claim 

• Visit the claims portal: https://online.upscapital.com/ups-supply-chain-solutions. 
• Enter your "Bill of Lading (BOL) number" and "email address". 
• Check the reCAPTCHA box, accept the Terms, click "Get Started."
• Check your email for the verification code.
• Enter Verification code into claims portal.
   

Step 2: Confirm Shipment Details

• Indicate the type of issue: lost package, damaged contents, or missing contents.
• Describe the merchandise and package contents.
• Enter the value of the goods and shipping charges.

Step 3: Tell Us What Happened

• Upload any relevant documents, such as invoices, receipts, or bills of sale.
• If applicable, include photos or videos of damaged items and their packaging to support your claim.

Step 4: Add Payment Recipient Information

• Specify your preferred payment method for receiving reimbursement.
• Confirm or update the contact information for the person the claims adjuster should contact for questions.

Note: Changing the contact information will not affect the designated payment recipient.

Step 6: Review & Submit Your Claim

• Review the claim summary, including shipping details, the incident description, payment recipient, and contact information.
• Once all details are confirmed, click "Submit."
• Save your claim number for reference, as an adjuster will begin reviewing your claim shortly.

That’s it! Rest easy knowing your shipment was protected with comprehensive coverage.

Learn More

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