- Email insureshieldsupport@ups.com.
- Please attach your ‘Booking Request Confirmation’ (PDF) or a similar level of shipment detail to the email to expedite your request.
- If you have any additional questions about the process for requesting a Certificate of Insurance, contact insureshieldsupport@ups.com.
Disclaimer: A Certificate of Insurance (COI) can only be requested through this process for shipments that were booked and insured via the UPS® Forwarding Hub. For North American Air Freight shipments or any shipments booked outside of the UPS Forwarding Hub, please use the legacy process to request Certificates of Insurance (COIs).
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