UPS Forwarding Hub: Support
Knowledge Base Portal
Browse How To's, video tutorials, and checklists to help navigate your way through the UPS Forwarding Hub and learn best practices to simplify your freight shipping.
Go to Portal
Chat with a Live Agent
Chat directly with one of our online UFH shipping experts to get real-time support and solutions for your specific freight forwarding needs. Live Agent support is an exclusive service provided to UFH logged in users only.
Available: Monday, 7am EST-->Friday, 7pm EST (closed during weekends and U.S. holidays)
To connect with a live agent, log into your UFH profile and click the 'Help' icon at the bottom right side of your screen.
Submit a Ticket Request
Reach out to our support team for assistance with account or profile setup, quotes, shipment bookings, commodity approvals, or any other inquiries. Submit and track your ticket request via our Knowledge Base Portal
Go to Ticket Forms
Learn More
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