How to Select Brokerage Options in UPS Forwarding Hub

Modified on Fri, 17 Jul at 10:55 AM

Overview

UPS Forwarding Hub may recommend import and export brokerage options based on your shipment details, including the selected Incoterm, shipment parties, brokerage responsibilities, and saved preferences.

These inputs guide the brokerage recommendation given by the UPS For, but you can still select a different option.

When to Use This

Use this article when you want to:

Review or update brokerage selections before submitting a quote, booking, or pickup request
Use a third-party broker instead of UPS brokerage

Before You Begin

Make sure you:

Know the shipment Incoterm
Have accurate shipment-party information
Have third-party broker information available if UPS brokerage will not be used

It's good to understand:

That brokerage responsibilities may differ between the shipment origin and destination
Export brokerage is associated with the shipment origin and supports export customs processing when required.
Import brokerage is associated with the shipment destination and supports import customs processing when required.

Step-by-Step Instructions

1. Start your shipment

Brokerage recommendations may appear when you:

Create a Quote

Example of brokerage options displayed while creating a quote

Book a Shipment

Example of brokerage options displayed while booking a shipment

Request a Pickup

Example of brokerage options displayed while requesting a pickup

2. Update the Brokerage option, as applicable

You can change the recommended brokerage option before submitting your shipment. You may want to update it if:

You prefer to use a non-UPS customs broker
The shipment requires a different brokerage arrangement

Use the images from step one as visuals to ensure you are updating the appropriate areas when selecting your brokerage options

3. Provide third-party broker information if required

If you choose a supported brokerage arrangement other than UPS brokerage, additional broker information may be required depending on the workflow and shipment scenario.

5. Confirm before submitting

Before submitting your quote, booking, or pickup request, review your brokerage selections to make sure they match your shipment requirements.

What Happens Next

After you confirm your brokerage selections:

Submit your shipping request
Brokerage charges and information is added to your quote, booking, and/or pickup request.
If you are using a non-UPS broker, it's possible that additional broker information might be requested, as needed.

Frequently Asked Questions

Why was brokerage already selected for my shipment?

Brokerage may be recommended based on shipment details such as the selected Incoterm, shipment-party information, brokerage responsibilities, and saved brokerage preferences.

Why don’t I see brokerage options for my shipment?

Available brokerage options may vary based on shipment details, shipment responsibilities, and workflow-specific requirements.

Can I use my own broker?

Yes. Supported workflows allow customers to choose another brokerage arrangement and provide third-party broker information when required.

Does this apply to Request a Pickup shipments?

Yes. Brokerage recommendation capabilities are available in supported Request a Pickup workflows in addition to supported quote and booking workflows.